Dear all,
Transformer well received, unfortunately not working.
Best regards
Stefan
RESPONSE
Hello,
All units are tested before despatch. We do not despatch faulty units. Units will not immediately fail upon arrival unless the fault has affected the product.
Infact I tested your unit as my name is on the testing sheet so I can assure you the unit is not faulty.
Please ensure the safety cut out (SCO) has not engaged. If it has the unit will not work at all.
The unit will auto reset once the fault / issue / component affecting the product has been rectified.
If the original fault was not known or not rectified then installing the new unit is very risky as it can be damaged unintentionally.
We are receiving units back in safety mode as customers believe they are faulty, which is resulting in customers being charged for the retesting and redespatch as the product has to go through an extended test.
Please check the unit is not in safety mode to avoid this charge.
The following link may assist you.
https://www.savemylight.com/index.php/profile/news/read/id/187/?SID=cobr3dvr1akdnc48i9u4250a01
Steve
REPLY
Dear Steve
Thanks for your very fast reply and your help in this matter.
Had a short inside the lamp and now everything is working.
Thanks again and happy holidays!
Stefan
RESPONSE
Hello,
You see something so silly causes the issue.
Happy holidays to you.
Steve
