SaveMyLight pride ourselves on our customer service and the ability to resolve customer problems by telephone or email in a timely manner. We are here to help. This is our job.
Problems often occur immediately when customers fail to read the Guidance Notes supplied with every purchase of a product or an Electrician starts testing a product incorrectly.
The information contained within the Guidance Notes is crucial if the light fitting does not illuminate.
SaveMyLight does not recommend DIY fitting as this is where many problems originate.
Recently, we have been receiving telephone calls from customers who are ‘shouting’ and ‘screaming’ with some in a complete rage that they struggle to breathe.
Some emails received are rude or have been typed in an aggressive, attacking way demanding immediate rectification or compensation at the drop of a hat.
If Customer Service staff are unable to speak to a customer in a calm atmosphere then resolving the problem is virtually impossible.
Some customers who are impatient are now deciding to telephone Customer Service and leave repeat voicemail messages every ten to fifteen minutes believing someone is going to return their call immediately.
This simply delays staff from contacting customers and prolongs everyone’s wait for a return call and so we kindly ask that customers do not leave repeat voicemails.
Please note we receive in excess of 200 telephone calls per day all asking for assistance or guidance with a product and so it may take some time for us to get to your message.
Customer Service staff have been informed to terminate ALL abusive calls from customers and to request customers retype their emails in a polite and friendly manner.
Could we also remind customers that ALL telephone calls are RECORDED.
