Christmas & New Year 2023 Opening Times

SaveMyLight will be closing for the festive season on 21/12/23 and will reopen on 03/01/24.
Telephone lines will remain unanswered during this time.

We also announce that John, one of our Technical Support Staff is sadly departing SaveMyLight having worked with us for 8 years.
The team wishes you all the best for the future and hopes you enjoy your well deserved break.
There will always be a place for you here should you change your mind!

We would like to wish past, present and future customers a Happy Xmas and a prosperous New Year and we look forward to serving you in 2024.

Steve, David, Jane, Rachel.

Customers Confusing Royal Mail Delivery Services

1 May 2024

Since April 2024 Royal Mail have introduced two new shipping services. They are called UK Tracked 24 and UK Tracked 48. These new services are NOT a guaranteed delivery service. Royal Mail clearly state these delivery times are their delivery aims which could be longer should a service encounter delays.... Continue reading

Abusive Customer Behaviour to Staff

3 January 2024

It’s really disheartening for us to write this post however this situation which has worsened during the current economic crisis can no longer be ignored. Customer Service staff have seen a dramatic rise in abusive behaviour when being spoken to by some customers. Many in an antagonistic way, lack of... Continue reading

Refunding of Shipping When Returning Goods to us

1 December 2023

SaveMyLight would like to remind customers of what shipping charges are refunded when goods are returned to us. Consumer rights say that a refund should include any delivery costs – however, this does NOT include Royal Mail Special Delivery, UPS next day delivery or any other service that is more... Continue reading

Customers Returning Empty Packages

13 November 2023

SaveMyLight was hoping to have eradicated Return Fraud with our new security measures however it has reared its ugly head again in a different form. We are sad to report that we have today received a return from an anonymous ‘customer’ which upon opening contained nothing but a ripped piece... Continue reading

Registering of Fake User Accounts

5 November 2023

SaveMyLight is being hit daily with people / Bots registering fake accounts with no purpose. These accounts are clearly fake email addresses, addresses that have been hacked or addresses that make absolutely no sense. Our system then tries to send emails to those accounts which ends up blocking our outbound... Continue reading