Questions
- Testing
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- Do you test products before despatch?
- Guarantee
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- What guarantee do I recieve with a purchase?
- Returns
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- How do I return a product?
- Shipping
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- How long does it take to recieve my item?
Answers
- Do you test products before despatch?
- Yes we do. Infact not only do we test the products, the manufacturer’s quality control team also test the products during the manufacturing process.
All products sold by SaveMyLight International go through a workings and safety test, which lasts around 20 minutes. During this time all functions of the product are tested. We are so strict in our procedures that the slightest fluctuation with any aspect of a product will fail our quality control standards and be returned to the manufacturer.
- How do I return a product?
- Should you wish to return an item to us whether faulty or a change of mind please contact us on 0871 288 266 0. Please note we do not accept purchases back for refund after the 14 day Cancellation Period. This does not include confirmed faulty products within the 14 day Cancellation Period.
- How long does it take to recieve my item?
- For all deliveries we aim to despatch the same day subject to an order being received before the cut off time of 1.30pm.
If ordered after the cut of time the item will be despatched the next working day.
UK delivery times should be a 24 hour service subject to no delays with the courier.
International deliveries can take between 24 – 72 hours to receive.
We have no weekend collections.
- What guarantee do I receive with a purchase?
- All products come with a 1 year guarantee against faulty components and manufacturing workmanship.
The safety cut out (SCO) is excluded from the guarantee.