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SaveMyLight is seeing a dramatic increase in Customer Returns where products have been stripped, taken apart, warranty stickers removed, PCB’s swapped over and products damaged through fitment. Products are being mishandled by customers and then placed into packaging without any protection believing it is no longer their problem and the... Continue reading
Since April 2024 Royal Mail have introduced two new shipping services. They are called UK Tracked 24 and UK Tracked 48. These new services are NOT a guaranteed delivery service. Royal Mail clearly state these delivery times are their delivery aims which could be longer should a service encounter delays.... Continue reading
It’s really disheartening for us to write this post however this situation which has worsened during the current economic crisis can no longer be ignored. Customer Service staff have seen a dramatic rise in abusive behaviour when being spoken to by some customers. Many in an antagonistic way, lack of... Continue reading
SaveMyLight will be closing for the festive season on 21/12/23 and will reopen on 03/01/24. Telephone lines will remain unanswered during this time. We also announce that John, one of our Technical Support Staff is sadly departing SaveMyLight having worked with us for 8 years. The team wishes you all... Continue reading
SaveMyLight would like to remind customers of what shipping charges are refunded when goods are returned to us. Consumer rights say that a refund should include any delivery costs – however, this does NOT include Royal Mail Special Delivery, UPS next day delivery or any other service that is more... Continue reading