Concerning my order with number 700001297
Dear,
After you send you’re information how we must connect the transfo we did like you descried and and we then measure true a multimeter the output.
We didn’t measure any voltage on the multimeter (so 0v instead of 12 V)
We did then a test with a small 12V light and great was our surprise because it was burning
So we connected the chandelier and it worked properly. Our electrician was surprised because he has neev seen that before .
So everything is in order but can you guys gives us an explanation why we measured nothing (with a multimeter) and when we connected a 12 V light it was burning .
REPLY
Hello,
The reason you do not get an output when testing the product on it’s own is because you are measuring the residual charge in the circuit which will normally show 0.1 – 0.6v or 0v.
Our transformers do not give out 12v simply by connecting a 240v supply. It is a common customer misconception that a transformer will give 12v by connecting a 240v supply and no matter how many times we advise electricians they simply cannot understand why this is.
But when you connect a bulb or bulbs to the transformer you are generating a load as such the transformer detects this and regulates the power supply to the bulb. The more bulbs the more power the transformer will give.
I have this same conversation at least 20 times a day all with different products and the majority of electricians simply do not understand the workings of our products. They all assume a 12v output will be given and this is simply not correct. Only the other day did an electrician in the UK call me a liar and said we were talking rubbish because he could not get an output. He clearly needs retraining.
Unfortunately some electricians think they know it all and cannot be advised otherwise.
Unfortunately some electricians think they know it all and cannot be advised otherwise.
I am pleased the light is working.
Steve
